As a sequel and complement to Getting to Yes, Fisher offers a practical, straightforward approach to the long-range problem of sustaining relationships that can deal with difficulties as they arise..
Category: Management and Leadership
Management
Production and Inventory Control Principles and Techniques
Introduction to Supply Chain Management
Organization Development Behavioral Science Interventions for Organization Improvement
B> Appropriate for courses in Organization Development, this new edition explores the improvement of organizations through planned, systematic, long-range efforts focused on the organization’s culture and its human and social processes. The authors present a concise and comprehensive exposition of the theory, practice, and research related to organization development. The Sixth Edition reflects the most recent developments, advances and expansions, and research in the area of OD. Adds and updates new material to provide the most current information available. Strengthens coverage by adding new interventions and new material. Offers a more lively tone and writing style. Emphasizes the everchanging paradigms in OD theory and describes several new and important interventions in considerable detail. Sets discussions in the rapidly-evolving contexts of globalization, intensified competition and collaboration, Total Quality Management (TQM) and large-scale organizational change. Provides excellent coverage of the organization and its dynamics for managers and professionals..
The Cultures of Work Organizations
This is the first, most comprehensive integration and synthesis of the growing literature on the cultures of work organizations. It offers a cultural perspective that is compatible with mainstream theories of organizations, while drawing upon the literatures in sociology, anthropology, organizations, communications, education, public administration, management, and business to illustrate the major components of work-related cultures. It will benefit professionals who are consultants, trainers, organizational development agents, and literate managers..
The Leader’s Handbook: Making Things Happen, Getting Things Done
Peter Scholtes has written a book for managers that does what ‘The Team Handbook’ did for teams. He explains how managers can inspire their people and manage the daily workflow for maximum productivity and includes exercises and activities at the end of each chapter to help managers start implementing new ideas immediately..
The Big Book of Customer Service Training Games
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service..
Games Trainers Play
Get any training session off the ground fastor jumpstart one whenever it lagswith the more than 400 proven activities in the bestselling Games Trainers Play series. Their names may range from “Tombstone Planning” to “The `Nobel’ Prize Winner,” but these brilliant offbeat, unexpected, disarming, fully reproducible games have one serious mission: to coax even the most reluctant groups to talk, laugh, think, and work together. Page after page of fun, easy-to-plant tearout exercises help you: break the ice and get particpants acquainted; shake up outworn habits and perceptions; challenge with thought-provoking brainteasers; test learning and retention; develop communication and listening skills; bring out and involve particpant-leaders; win back lethargic, distracted, low-energy groups; encourage creative problem-solving; boost or reinforce a group’s self-image; forge cohesive work teams that value group effort; facilitate transfer of training to the job..
Project Management : Strategic Design and Implementation
One of the foremost leaders in project management theory, Dr. David Cleveland, introduces the latest state-of-the-art team design and project life cycle evaluation. Focusing on the use of flexible teams to implement an organization’s strategic positions, this book also looks at the forefront of project management design. In addition, the latest state-of-the-art practices and procedures in team, design, and project life cycle evaluation are included..